Micro-Certificate in Customer Service and Office Communication

This micro-certificate in Customer Service and Office Communication is designed to help community members enhance their communication skills while respecting cultural values and traditions, particularly in First Nations contexts. This course emphasizes developing effective communication with both internal and external stakeholders, fostering a collaborative and solution-oriented environment within the community. Through interactive lessons, role-playing, and community-based examples, participants will gain valuable skills in customer service, team communication, conflict resolution, and emotional intelligence.